Help — Frequently Asked Questions
Receipts, Emails and Shipping Details
All purchases are processed through PayPal.com in U.S. Funds. PayPal.com will send you an email containing the details of your purchases. You can also log into your account at www.PayPal.com to view the details.
I will also send you a confirmation email from Louis Hatchett –– exploringthepast.net with details of your purchase and include links to access or download the items you ordered. The encrypted access and/or download links will remain valid for 24 hours.
Any item(s) that require U.S. Mail delivery will be processed and shipped within two (2) business days. Please allow 5-7 business days for delivery by U.S. Mail within the Continental United States and 10 business days for International Mail Delivery.
It’s very important that you read the emails I send you and to follow the instructions to receive the products you have purchased.
IMPORTANT: If you do not see our Confirmation Emails in your INBOX, check your JUNK or SPAM folder in your email application. If you see our email, Right-click on the message and MOVE it to your INBOX, then approve our email address so you do not miss any important messages.
Click the links below to learn how to Whitelist Email Addresses:
Whitelist Email Addresses
Gmail Spam Filters and Whitelisting
Whitelist Emails in Outlook
Whitelist Emails in Gmail, Outlook, Apple Mail, Yahoo and AOL
Teachable.com
Email Security
Re-Download Purchased Files
You can request a new download of any file you purchase in the event your purchased copy is lost or damaged. Visit the Contact Louis Hatchett page under the Support Menu Tab. The use of any video or audio file that you download are for your personal use and a source of information and entertainment. Your purchase indicates that you agree with the statements and terms of all published policies on this website.
How to Download the Products You Ordered
After you complete your purchase on PayPal.com, you will be redirected to a download page. You will also receive links to the products you purchased in our Transaction Emails. Right-Click or Double-Tap the links to download the products you ordered to your computer, tablet or smartphone. Select “Save Target As…” and choose the Desktop Location.
Right-Click on the Download Icon and Choose Save As … Highlight the File Name to Change It so you can remember the video or audio file.
Google Chrome Download Support
Transfer Files From Your Computer to Your Smart Phone
Transfer Files From iPhone to Computer
How to DOWNLOAD FILES on iPhone/iPad
iPad Tips for Seniors How to Use The Files App
How To Use The iPhone Files App
Where Are My Downloads?
Check your internet browser for an Icon that indicates a file has been download. Click on the icon to view your download folder.
Depending on how you setup your device, most computers, tablets and smartphones have a specific folder for downloaded items, usually named “Downloads” or “My Documents”. If you do not use the right-click method above, when you click the links, your device will place the file(s) into the default Downloads Folder. Open the Download Folder on your device and locate the file you purchased. Move the files to your desktop or place them in a new folder on your desktop for easy access.
How to Download Files on iPhone or iPad and Where to Find Them
How to Find Downloaded Files on Android Devices
I Can’t Play the Files on My Device
Audio and Video Files are formatted in standard MP3 and MP4 formats commonly used on YouTube and other social media sites. Windows PCs normally use Windows Media Player while Apple Computers, iPads and iPhones uses iTunes or the Quicktime Player. Other smartphones have their own audio and video players. If you have problems playing the Mp3 audio files or Mp4 videos on your device, you can also download the free VLC Media Player at https://www.videolan.org.
ZIP Format Archive Files
All Downloads are in ZIP Format Archives to preserve the integrity of individual audio files and to reduce download time.
The ZIP files should automatically decompress on your device after download. If the ZIP archive DOES NOT automatically expand, Tap or double-click on the ZIP archive to expand the contents. You will see a new folder with the name of the collection you purchased. The documents, audio files and/or videos you purchased are in the newly created folder.
I Can’t Open the ZIP Archive
If you can’t open the ZIP archive, you do not have the Free Trial Version of WinZip installed on your device. You will need to download and install the WinZip Free Trial Version or Purchase the App on your device.
Download Links:
WinZip Tutorials
WinZip for Windows, Mac, IOS and Android.
Refund Policy Overview
Due to the digital nature of the audio and video files, and the fact that after a digital product and/or service has been delivered; in the form of reading, viewing, watching a video or listening to an audio or video presentation online or by a direct download, the product or service we sell or giveaway is consumed by the user and therefore cannot be returned unused.
We offer NO Refund on the sales of any downloaded digital file. I only warrant the integrity of the video and/or audio files and will replace any file that is damaged or lost during or after your purchase. You can request new download links for any digital product you have purchased by Contacting Louis Hatchett.
The use of any video or audio file that you download are for your personal use and a source of information and entertainment. Your purchase indicates that you agree with the above statement and all published policies on this website.
Public Domain — Royalty-Free License
The audio and video files on this website are in the Public Domain unless indicated in the file description. Your purchase of any audio or video file entitles you to a royalty-free license. Your purchase includes unlimited authorization and redistribution rights that gives you permission to share the files you download and/or purchase from this website, with your family and friends without paying any fees or royalties to anyone.
If you have any problems downloading or playing the files you purchased, please use the Contact Louis Hatchett page under the Support Tab on this website. Contact Support
Thank You for Visiting My Website
Louis Hatchett
www.ExploringThePast.net
Additional Support Links
Who is Louis Hatchett?
Contact Louis Hatchett
Privacy and Cookie Policy
Terms of Use Agreement
Fair Use Policy
Affiliate Disclosure
Refund Policy